Contact us
Have a question or concern?
Call us
To learn whether an Aetna Medicare Advantage plan is right for you, call us 1-800-307-4830 (TTY: 711), Monday - Friday, 5 AM - 6 PM PT.
Already a member? Call us at 1-833-943-5114 (TTY: 711), Monday - Friday, 5 AM - 6 PM PT.
Send us mail
Would you rather reach us by mail? Just send your letters to:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106
Looking for something else?
Below is information members often look for when they visit our site. If you still don’t see the information you need below, try clicking the search tool. It’s in the top right corner of the webpage.
Enroll, Change address or phone number
If you’re moving or getting a new phone number, call the EIX Benefits Connection at 1-866-693-4947, Monday to Friday, 7:30 AM to 5:30 PM PT.
Fraud and abuse
Medicare fraud and abuse affect all of us. We can help you understand what fraud and abuse mean, and what you should do next.
Grievances
You can file a complaint (called a grievance) about us, a network provider or the quality of your care. You can file your grievance over the phone or online.